Informativa sulla privacy

Last Updated: September 2025

Welcome to Hola Vape (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with our services.

1. Information We Collect

a. Personal Information You Provide

  • Contact details: name, email address, shipping address, phone number.
  • Account credentials if you register an account.
  • Payment details when you make a purchase (e.g., credit card, PayPal).
  • Communication preferences and subscriptions (e.g., newsletters).

b. Automatically Collected Data

  • Device and usage data such as IP address, browser type, operating system, pages visited, referral sources, and timestamps.
  • Cookies and similar tracking technologies to remember your preferences, enable shopping cart functionality, and analyze site performance.

2. How We Use Your Information

We use your data to:

  • Process orders, fulfill purchases, and manage your account.
  • Communicate order status, updates, customer support responses, and promotional offers (with your consent).
  • Improve our site, products, and overall user experience via analytics.
  • Ensure site security, prevent fraud or abuse, and comply with legal obligations.

3. Cookies & Tracking Technologies

We utilize cookies and related technologies to:

  • Keep your session active and secure.
  • Maintain shopping cart contents and remember preferences.
  • Collect anonymized analytics for site optimization.
  • (If applicable) Deliver personalized marketing experiences.

You can manage your cookie preferences via your browser, including opting out of non-essential cookies.

4. Sharing of Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping carriers, email platforms, analytics providers, and other third parties assisting with site functionality.
  • Legal and Safety: Authorities when required by law or to protect our rights and the safety of others.
  • Corporate Events: In case of merger, acquisition, or sale of assets, your personal data may be transferred according to this policy.

5. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications and cookies.
  • Limit use or disclosure of your personal data.

To exercise these rights, please contact us at [email protected]. We’ll verify your identity before processing requests in compliance with applicable laws.

6. Security

We implement reasonable technical and organizational measures (such as SSL encryption and secure access) to protect your personal information. While we strive for security, no internet-based method of transmission is entirely secure.

7. Children’s Privacy

Our services are intended for individuals aged 18 or older. We do not knowingly collect personal data from children under 13. If you’re a parent or guardian and believe we’ve collected information from your child, please contact us to remove it.

8. Changes to This Policy

We may update this Privacy Policy at our discretion. The “Last Updated” date at the top reflects the last revision. We recommend reviewing this policy periodically. Significant changes will be communicated through our website or other appropriate channels.

9. Contact Us

For any privacy-related inquiries or requests, please reach out to us at:

Email: [email protected]
WhatsApp: +86 182 4195 3968