Refund and Returns Policy
We hope you’re thrilled with your purchase from Hola Vape. However, if you’re not completely satisfied, we’re here to help. Please read this policy carefully to understand your rights and responsibilities.
1. Return Period
You have 7 days from the date of delivery to initiate a return request for unused, unopened items. To start a return, please contact us at [email protected] with your order number and reason for return :contentReference[oaicite:1]{index=1}.
2. Return Eligibility
To be eligible, items must:
- Be unopened and unused
- Remain in original packaging with all tags and seals intact
- Include proof of purchase (receipt or order confirmation)
Products returned without contacting us first or missing these conditions may not be accepted :contentReference[oaicite:2]{index=2}.
3. Return Process
- Email [email protected] within 7 days of delivery with your order number and reason for return.
- We will evaluate your request and, if approved, provide a return shipping label and instructions.
- Ship the item back securely using the provided label.
- Once returned item is received and inspected, we will issue a refund or store credit.
Please do not send items back without authorization, as we can’t accept unauthorized returns :contentReference[oaicite:3]{index=3}.
4. Refunds
Upon approval, refunds will be issued to the original payment method within 5–10 business days of receipt and inspection. We will notify you via email when the refund is processed.
5. Exchanges & Store Credit
If you’d prefer an exchange or store credit instead of a refund, let us know when you initiate your return. Exchanges are subject to stock availability.
6. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately with photos and details. Approved claims will be eligible for a full refund or replacement at no extra cost.
7. Non-Returnable Items
For hygiene and safety reasons, opened or used vape devices and e-liquids cannot be returned. Unopened disposables, however, qualify under our return policy.
8. Shipping Costs
Return shipping costs are generally covered by the customer. In cases of error or defective products, we will provide a pre-paid label at our expense.
9. International Orders & Customs
Customers are responsible for any duties, taxes, or customs fees. Refunds for international returns will exclude such charges if they cannot be reclaimed.
10. Modifications to This Policy
We may update this policy occasionally; all changes will be posted here. Continued use of our site after revisions constitutes acceptance of the new terms.
11. Contact Us
Questions? Reach out anytime at [email protected] or via our Contact Page.